It seems like Nigerian communication commission has
woken up from their slumber to hear the cries of the
masses over the unsolicited messages from our
various telecommunications companies.
Airtel has announced its ‘Do not Disturb’ short code,
2442, designed to allow subscribers manage all
promotional messages sent to their lines.
Airtel customers can now opt-in or out of the ‘Do Not
Disturb’ service at any time, thereby empowering
subscribers to end unsolicited promotional SMS or
promotional voice calls. To use the service customers
can text ‘help’ to 2442.
Its Chief Commercial Officer, Mr. Ahmad Mokhles,
said the code was introduced in compliance with the
directive of the Nigerian Communications
Commission (NCC), and in response to complaints of
unsolicited SMS or promotional voice calls by some
customers.
“Airtel is committed to offering excellent customer
service and we are pleased to introduce the ‘Do Not
Disturb’ self-service to empower our esteemed
customers to decide what messages or calls they
receive from the network.
“While there are customers that demand promotional
services to keep abreast with various innovative
products and services, there are others who do not
want to be disturbed – that is why NCC has mandated
telecoms companies in Nigeria to create this service,
providing options for customers to either opt-in or
out,” he said.
